Feedback Loops Feed Brand Alchemy

Real Feedback Looaps Don’t End


A feedback loop is mechanism for systems to self-regulate and adapt by using feedback.  A feedback loop a can for a single cycle (such as in a survey) or can go on indefinitely.  The continuous feedback loops are table stakes for developing an alchemy between brands and people.  The loop  begins by receiving input, interpreting the information, making adjustments, incorporating the new amand then repeating the process with the new amended information. Over, and over, and over…

Customer surveys and other methodologies are singular feedback loops. They are great for making short-term decisions or taking the pulse of customer satisfaction, But unlike singular exchanges, continuous feedback is a valuable tool for staying in sync with people’s attitudes, perceptions, behavior, and cultural shifts.

The Transformational Effect of Real Feedback Loops

Feedback loops pave the way to brand transformation. . Through a feedback loop, a brand can explore new and open terrain that points a brand in an exciting direction. It is the beginning of a process that can change it to become something with a unique simpatico with people. Changing times bring point us new new directions. When a brands stays in sync with people, they can head in that new direction together. It’s how brands can develope and maintian an original, authentic identity that’s impossible for other brands to imitate.

Netflix 

Netflix began as a disruptive concept in the video rental space by mailing DVD rentals directly to customers. Then internet took companies by surprise by upending the way products were sold. Netflix was no stranger to innovation. It wasn’t long before Netflix realized that the internet could be a powerful continuous algorithm-driven digital feedback loop.   It was these cycles of customer input, output, and response  that Netflix underwent an unexpected transformation to become a powerhouse of originality.

For most content providers, the internet revolutionized the way people could consume and access a vast amount content.    But Netflix saw that the opportunity didn’t stop there.   Being that Netflix relied on their feedback loop for direction and tailored customer journeys, they saw how they could use the internet to create a deeper, more powerful feedback loop. 

The Transformations Continues

Like feedback loops,  Netflix continued to undergo more transformations. This expanded ability allowed Netflix to discover that viewers often let episodes pile up so they could sit down and binge on multiple episodes and favorite ice cream.  What did Netflix do?  They began streaming an entire season of episodes that could be downloaded all at once.   Netflix also expanded their feedback loop to encompass a diverse range of users by age, gender, country, language, economic status, geographic location, etc. to equally satisfy each particular desire for specific content.  Netflix became one of the few companies with negligible gaps between different markets which resulted in an unimaginable growth in their number of subscribers.

Elasticity-Driven Originality

Netflix’s was highly elastic which allowed them to shift direction, quickly adapt to changing market dynamics, and evolve into the behemoth it is today.  Netflix’s boldest (and risky) move was to start creating original content.  Netflix learned that a significant number of search box entries were for movies reviewed as “fresh and original” as well as searched for actors and directors known for making those kinds of movies. These cues from viewer searches led Netflix to begin creating Netflix Originals.

Staying In the Loop

Through their ongoing use of a feedback loop Netflix continued to shift, adapt, and push the boundaries of their platform.   They began coming out with more content that featured women in powerful lead roles.  They started offering movies and shows from and for other countries with content in over 60 languages.    Ongoing communication furthered cemented Netflix place in viewer centric on-demand streaming by serving up video games, famous stand-up comedian acts, and high production value original content that raked int the awards and nomination for Emmys, Golden Globes, Oscars, Screen Actor Guild, and in Sundance, Peabody, and PETA.

Ask and Ye Shall Receive

Ask people for their feedback and you’ll get what you asked for..  Act on their feedback and your customers will receive what they asked for.   You’ll have important information to guide decisions.  More importantly, your users will know they are heard and that they mean something to you.  And when both keep giving, both keep receiving.

Currently Netflix has over 270 million paid subscribers – over half of which are with Netflix for their original content. As a result, Netflix reported a revenue of over $9.4 billion in the first quarter of 2024.  What’s next for Netflix?  Their customers will be sure to inform them.

Queen of Hearts

The Toddler Whisperer

Songs for Littlesis a low-tech, educational show for babies and toddlers that’s filmed in a Brooklyn apartment not too far from where our daughter was born. Despite its humble production, the show has racked up more than two million YouTube subscribers and a deeply adoring fan base. In a recent segment of the Today show, host Rachel Griffin Accurso, who goes by “Ms. Rachel” on the show, was championed as a “rock star” for the under age 4 set.

As a preschool teacher and mother of a toddler herself, Accurso told Today that she was inspired to create the channel when her own child exhibited a speech delay and she was unable to find great resources for him. She seems to be achieving her mission: on social media, many parents have gushed—sometimes in tears—about how watching the show has helped their children talk more. Meanwhile, speech therapists have shared they give the show their seal of approval.

Mesmrizing

“My son had a speech delay and I was looking for anything possible to help him,” explains Accurso. “I thought it would be great if there was a show for toddlers that encouraged speech; something slow-paced, very interactive, and taught by a real person. When I couldn’t find a show like that, I thought maybe we could create one.”

The Magic of VapoRub

Colita de Rana

Colita de rana or  “little frog’s tail” is phrase in a Mexican  nursery rhyme that’s sung to comfort little children when they are sick or hurt.

“Sana sana colita de rana, 
Si no sana hoy, sanará mañana.”

It means “Heal, heal, little frog’s tail, if it doesn’t heal today, it will heal tomorrow.”

Colita de Rana and VapoRub  go together like salsa and tacos.  Not only do they make you feel better, they can also fix anything.  Combining creates a powerful salve with the power to cure everything under the sun.

Magical Realism

Magical realism is deeply rooted in Hispanic culture. It happens when something marvelous  and impossible happens in ordinary life.  The alchemy of  rana de colita and VapoRub is magical realism at its finest. 

Ponte Vaporu

A common tongue-in-cheek expression amongst Mexicans is “Ponte Viporu”. It means “put Vaporub on it”.    VapoRub humor, jokes, tweets and memes abound and  are shared across all ages, backgrounds, and lifestyles. Fondly referred to as “Vipuru”, Vicks VapoRub. has become a beloved common denominator for Mexians of all ages. It is in every Mexican’s medicine cabinet across the United States, Mexico, and every other Spanish speaking country.  

The Journey of VapoRub

Surprisingly enough, Vicks VapoRub was  invented in Greensboro, North Carolina in the 1890’s.  It was  originally marketed to traditional middle-income Anglo-American wives with children living a modern early suburban lifestyle. In other words, Vicks VaporRub was not created for Hispanics. So, distribution began in Mexico it wasn’t advertised or marketed to them.  However, VapoRub had a product attribute with a strong cultural attraction. It was the scent of eucalyptus.  Common homemade Mexican medicinal remedies contained eucalyptus and other herbs with similar aromas.  VapoRub was affordable and easily accessible for Mexicans.  Because of a tightly woven sense of family and community is a hallmark of Hispanic culture, VapoRub quickly spread from home to home throughout Mexico and beyond.* From there on, Mexicans took over the brand and made it their own.

Culture is Strong Medicine

It wasn’t long before VapoRub belonged to Mexicans and they gave it a new and unintended meaning.   This mysictal salve  evoked powerful memories and emotions, and for Mexicans, the smell of VapoRub was like a potion that created strong feelings and emotions.  Suddely they experienced of being back their  childhood home where they had been and comforted by their mothers. Those who moved far away tell of times when missing home, they opened a jar of VapoRub just to smell it and feel like they were  home again.

The Little Blue Jar

The now famous  little blue jar of eucalyptus-scented ointment has come to embody the  heart and soul of Mexicans.   From generation to generation, VapoRub has remained a beloved legacy brand.  Few brands have become carried forward in culture like VapoRub. If Hispanics have anything to say about it (and they do)  VapoRub will be here for many generations to come.

*. Because P&G now owns Vicks Vaprub, sales numbers are not available.  But, here’s clue: in 1985 P&G bought VapoRub for 1.2 Billon (which today would be nearly 4 billion).  Plus, Vick is currently the  #1 globally selling brand in its category.

Let Your Brand Go Off Leash

Are You Holding Your Brand Back?

No one had ever heard of Beck David Hansen.  Now known anonymously as “Beck”, he a completely unknown music artist playing in small coffee houses.  He scraped together enough money to  record a song he wrote called “Loser”.  It was strange song with incoherent lyrics. The music industry gave it three thumbs down. Turns out “Loser” was brilliant and skyrocketed to #1 on Billboard’s Alternative Airplay.  Why? The song was basically a musical blank canvas on which listeners could paint their own meaning to Beck’s words.  However, soon it wasn’t Beck’s song anymore.  “Loser” belonged to everyone but him.

While the phenomenal success of “Loser”  dumbfounded the naysayers it was seen as a one-hit wonder. However, phenomenon gave Beck an idea that was an extension of “Son Reader”. It was an album that contained 20 songs of just sheet music.  Eyup, an entire album with no music.  Just sheets of Beck’s lyrics.  Once again, the music world proclaimed it was a sure flop and once again Beck floored them.

You Can’t Own Alchemy

“Song Reader” allowed people to compose their own music to accompany Beck’s lyrics. Within the first month of “Song Reader’s” release, 32,000 people generated self-recorded videos of themselves singing and playing their renditions of Beck’s sheet music to share on social media.  What’s remarkable about the idea behind “Song Reader” isn’t about sheet music.  It was about releasing his work into wild and giving people unfettered creative free rein to musically interpret the lyrics any way in which they were inspired.

After the release of “Song Reader”, Beck just sat back and watched the magic unfold.  Nearly 3 years went by, and people were still recording, posting, and sharing their compositions.  They were also listening to and being inspired by the musical versions of others.  Famous artists like Norah Jones, Jeff Tweedy, and Jack Black got onstage and played their own takes on Beck’s sheet music.  Even the Portland Cello Project recorded their own version of all 20 sheet music songs called “Portland Cello Project Play Beck Hansen’s Songs”.  By letting people take over his songs, Beck’s sheet music has continued to stay relevant because as music continues to evolve, so does the meaning of Becks lyrics.

Let People Take The Lead Vocal

The same goes for brands. Take a page out of Beck Hansen’s Sheet Music Playbook.  Give brand fans the freedom to interpret your brand according to the way the see and experience it. Allow them to own it.  Flip the conventional thinking of Follow Me to Follow Them.   Let brand fans lead the way and who knows?  Good chance they will take your brand on a remarkable voyage into new opportunities.

The Search For Authenticity

I’ll Know It When I See It

“It just felt right.”   Although we can’t define it, we do know when come across it.  And “it” is exactly what we were lookong for.  Similarly, when we use a search engine, sometimes we aren’t exactly sure what we are searching for.  Probably why Google does 3 billion searches a day.  Many are searching for “it” and want “it” to be real.   We want that so much that just appearance  of authenticity rings our bell enough to hit the “buy” button without a second thought.  Comes as no surprise that when the product doesn’t reflect what we expected, it leaves a bitter taste in our mouths.  Trust walks out the door.  And so does the chance for alchemy.

We Are Hardwired

Finding we what have been searching for gives us a hit of pleasure and accomplishment. It’s in our hardwiring.  The harder what we are looking for  is to find, the bigger the hit is when we do. So, when it comes to finding our personal holy grails, we are willing to roll the dice. We will continue to endlessly search on google until we find the real thing.

Will the Real Butterfly Please Stand Up

Viceroy butterflies look identical to Monarch butterflies.  Except there’s one very big difference.  Unlike Viceroys, Monarch butterflies are poisonous to birds.  Which is a drag if you’re a hungry bird that eats the wrong one.  No wonder Viceroy butterflies have evolved to look like Monarchs.

However, a discerning bird can tell the difference between them.  There is a slight variation in wing markings.   That’s how experienced birds can tell when a Viceroy is the real deal.  And the second  they can tell the difference they’ll snap it up before you can say Viceroy Robinson.

Birds of Different Feathers

In the late 1970’s the proliferation of new soda brands created an intensely competitive beverage category.  Coca Cola, the megabrand leader of the pack, found itself in the unfamiliar territory of fighting for market share.  The cavalcade of new colas diluted the competition and put Pepsi hot on the heels of Coca Cola..

Meanwhile the tumultuous times of change in the 19070’s were giving birth to a major cultural transition of the younger generation.  For them traditional views and behaviors was not who they were.  They had begun migrating  in droves towards the unconventional in searc of  what felt real to them.

This major cultural shift was not lost on the cola companies battling for a slice of the burgening population of  baby boomers .  Pepsi positioned itself as “The Pepsi Generation”,  7Up was the “Uncola”, and Dr. Pepper was “Misunderstood”.

But the bigger picture of the 70’s was that  unthinkable was happening.  Our president had turned into  a deceitful liar. We were fighting in a war in Vietnam that we didn’t understand,  All we knew wat that thousands of young men were coming home in body bags, There was the Cold War accompanied by a buildup of nuclear missiles.  To top it off, there  huge social upheavals  sweeping across the country.

Coca; Cola’s “The Real Thing”  were the magic words  to a nation of of disparate generational needs. The older generation needed to feel the solid ground of things they knew.   Coca Cola was something they could count on to taste just as they remembered from their childhoods.   Coke’s classic taste never wavered.

Coca Cola and the “The Real Thing” also spoke to the younger gernerations  need to truly be themselves as opposed to paying what they saw as lioservice to the expections of tradition.

Either way Coca-Cola’s message of being The Real Thing was something the entire countryn could relate to.

Authenticily is at the heart of Alchemy.

A fortunate thing about alchemy is that you’ll get a head’s up if you’re messing it up.  Coca-Cola jepordized it’s alchemy with “New Coke”.  In trying to compete with the  Pepsi they changed Coke to New Coke which had a  sweeter taste like Pepsi.  It was a signifiant departure from the profound cultural meaning held by the original Coke. The change was met with outrage in the form of thousands of angry letters and phone calls, protests, and boycotts.   Realizing they had made a colossal mistake, executives quickly returned to the original formula and 3 months later New Coke was history.  What does the Viceroy and the Monarch have to do with alchemy?  A lot more than meets the eye.

 

Alchemy and Social Tone-Deafness Don’t Mix

An unawareness of a social disconnect is often referred to as being socially tone-deaf.  At best, when it comes to companies, social tone-deafness results in a harmless social slip-up.  At worst it can end up as a public relations nightmare.  In an effort to stay culturally relevent, some companies jumped on the social movement bandwagon.  Thing is, some of those companies created campaigns around sensitive topics that they didn’t really understand.  Unfortunately, these attempts at combining creativity with social issues led to blunders that ranged from embarrassing to downright horrifying.  For instance, Spirit Airline sent an email to  customers during the COVID pandemc with the subject line “Never a better time to fly”.

How could a company do something so obviously bone-headed?  Well, Spirit Airlines is not alone.

More Than a Little Off Key

In 2005, Hyundai wanted to be associated environmental consciousness.  They created a commercial for Hyundai’s ix35 fuel cell car.  “Pipe Job” was about a man’s failed suicide attempt in a garage by carbon monoxide emitted from a tail pipe.  The Hyundai ix35’s tail pipe exhaust consists only of water vapor.  Hence,  man’s suicide was thwarted, and he defeatedly walks back to his house.

The backlash was deafening.

But what came next downshifted that backlash into overdrive. It was a blogpost written by a woman whose father committed suicide in the same way with a Hyundai car.  The blogpost also included her father’s suicide note.  After that, Hundai pulled the ad, but it was too late.  The blogpost had gone viral.  Hyundai scoured the internet to remove “Pipe Job”, but to this day,  the ad can still be found online and continues to rack up clicks.

Name That Tune

DiGiornos created a loyalty campaign that included the hashtag #WhyIStayed.  Problem was, the hashtag had to do with the suspension of NFL player Ray Rice for beating his wife.  #WhyIStayed was a collection of domestic violence survivor stories.   When DiGiornos began using the same hashtag it unknowingly stepped on a landmine.   #Oops.  As one can imagine, there was an avalanche of blowback.  How long did DiGiornos apologize for its social amusia?  A very, very long time.

Striking the Wrong Chord

#FeelYourWay was a campaign by Burger King to mark Mental Awareness Month.  They sold products such as a “Blue Meal” and the “Pissed Meal”.   However, Burger King came off as  insensitive by trying to make money off mental illness. The fact that Burger King can hardly be associated with mental illnesss only served to support that perception. Unsurprisingly, their effort to be in sync with the growing public attention to mental health resulted in an uproar and slew of angry tweets.

It is possible to recover from misteps by publicly acknowledging, quickly reacting, and offering a sincere mea culpa.  Blunders can be avoided by not rushing to leap on a bandwagon. Be knowledgeable. Be sensitive. Do some concept testing. Combine awareness with a little investigation.   Stay socially in tune with the world that surrounds us and you’ll avoid embarrassing mishaps and public relation disasters!

Dear 80’s, We Miss You

A recent survey asked 20 to 60-year-olds which decade they’d want to have lived.    The answers ranged from the  1900’s to present day.  While preferences came from all ages for different decades, the 1980’s were hands down #1 choice amongst 20-somethings.  Despite shoulder pads, glam rock, the age of greed, and yuppies, nearly all wished they had lived in the 1980’s.

However, nearly everyone said post 2010 were the worst decades in which to live.  One person summed it up in two words,  “It sucked”.  The most often cited reason was an ever-increasing presence and use of the internet and digital technologies.  They all felt that since early 2010, life had been put on fast forward.  The majority said they wanted a rewind.  Experiences had become blurred together by a speed that left childhood in the dust and what followed were scattered memories formed out of intermittent pauses.

But oh the glorious 1980’s.  For Generation Z, it was a kalaedescope of music,  fashion, close knit friends, meaning, and most of all the 80’s  looked like more fun than a barrel of monkeys.  Although these 20-somethings had never lived in the 1980’s, they had a palpable sense of the experience.  They could see themselves living in the 80’s through TV shows like “Friends”  the Netflix series “Stranger Things”, and Brat Pack movies.

Generation Z especialy obsessed 1980s music, even if they don’t know the songs. They know the sound.  Want a quick visit to your happy place?  Watch these Gen Zers hearing 1980’s song for the first time

The Robbed Generation

These 20-somethings spoke of a sense of loss.  They felt like they robbed of what their teenage experience could have, or maybe should have been. Many yearned for real friendships (versus Facebook friends) within a close-knit group of friends, in-person social interactions, and sharing experiences firsthand with others.   They were fascinated by the  coming of portrayal  as a memoroble time sandwiched between being a kid and adulthood.  It was something they had never experienced  and they felt they had been stolen from them.

I was taken at how th— was an incredible authentic window into…This trip through the last 120 years revealing insight into the things we va—seeing people leave waht they know behind and traansport themselves, however brief to another —  An unfamiliar time but at the same time….is in line with.. Rankings for the best decade to live 

#1.  The 1980s

Mixed tapes! I loved listening to the American top 40 and recording all my favorite songs”.

“…life was simple. Helping one another was the normal and we didn’t believe in bullying”. 

“The 80s seemed such a fun and prosperous time.”

“…no internet and no chat rooms. People socialized outside. They went to parties and evening dances. We just don’t have that…”

“…from what I’ve seen in movies and read in biographies, the 80s were the best in the US.”

“I was born in the wrong generation. I love all the music from the 80s, like Nirvana, Led Zeplin and Pink Floyd.   I WISH I COULD HAVE BEEN A TEEN IN THE 80’s!”

“... I missed out on the way being a teenager is supposed to be. I feel robbed.”

“It was an internet-free time when life was simpler, people were nicer, and the music was better.”

#3.  The 2000s

“… grew up in the 2000’s, it was great. Technology was not abused, and it was lighter. There wasn’t so much pressure. It was like a prolonged 20th century.”

“… there was a hopeful outlook for the future, particularly with the progress being made in science, technology and egalitarianism.”

“Enough technology that we could find out things, it wasn’t until the 2010s that the internet completely ruined everything.”

#4.  The 1970s

“The best music was spawned in the 70’s.  Musicians actually played instruments we used record players and not digital music.”

“People seemed very casual in the 70s.” 

 “The 70s had THE BEST cars. You can’t say there’s anything cooler than a bright red 1973 Plymouth ‘Hemi Cuda with yellow flames and slick tires with stripes on the sidewalls.” 

The Vietnam War ended. A new realism in movies, T.V., music, and comedy. It was the 60s dressed in a Leisure Suit, in a good way.

#2. The 1990s

“It was probably the most peaceful of any decade in the last 100 years. Everyone had money and everyone was (relatively!) happy.”

“…we had mobile phones and the Internet, but they hadn’t taken over our lives yet and we got great movies and T.V. shows”. 

#5.  The 1960s

Great Music and hippie culture. – The Beatles (need I say more).”

First Wave feminism and less of a class-based society

“…we may have been poorer, but life had a cadence to it.”

#6.  The 1950s

“1950’s was an amazing decade! WWII was over and US citizens benefited greatly from this victory. The dollar stretched far & wide, the cars looked tough and were super affordable.

“As a white man, the ’50s may have been the best decade to grow up in. As a black man, the ’50s easily ranks at the bottom of the list.”

“Cool music and fashion but not the best time to live in if you are a person of color, LGBTQ+, or even a woman.”

#7.  The 1920s

“1920s! The time when everybody wore suits and dresses, people had so much class. They were very polite.

It was all about the party back then. Murders? What murders? Oh, yeah I forgot about the gangsters and polio. At least we were classy.

I agree, it was classy. The flappers were pretty cool too. I wish people were as elegant nowadays

#8.  The 1900s

Far from the best but this decade looked better than the horror that was the 1930s or WWI throughout the 1910s (1910-1913 and 1919 looked okay though). “

#9.  The 2010s

“…got broken by the information overload, fakeness and health crisis of the 2020s.”

“I say that any decade before 2010 is a good decade.”

“Kids don’t act like kids anymore instead they act like they’re a bunch of adults with boyfriends and iPhone 6s, the 2010s sucks.”

#10.  The 1940s

” The wartime decade. Compares to the worst decade of 2010s or so and 2020.”

“Yeah, probably not the best time period to live in if you were German, Jewish, Russian, British, Polish or Chinese…”

The alchemy of  1980’s are immistable.  Gen Z will get it’s chance to have the sometime painful, and often poignent, coming of age experience when they cross the threshold into the America to come.  Wiil that  alchemy drive how they shape the future.  Will their sense of loss and yearning  drive a cultural shift to direct social interaction and in-person shared expereinces? Will there be better music?  We will know soon enough.

Bias Blocks Alchemy

 

 

 

 Don’t Cloud Your View

Are you biased? If you answered “no”,  guess what? You have a bias.

Truth is, we all have biases. We’ve had them since we were monkeys. It was necessary for survival.

See that tiger?  The one that shredded your best friend?  Next time you see anything that resembles a big furry striped animal you are going run like hell,  right?  Or let’s say you’re out in the woods and see a yummy red berry that poisoned your uncle.   Note to self: small red berries bad don’t eat.

Biases are baked into our brains.  They are unconscious processes our brains use to “cut to the chase”.  A cognitive shortcut. They happen in a split second before we can even detect them

And that’s why it’s impossible to detect them. We are primed for biases.

What does bias have to do with creating an alchemy?  Plenty.  Biases can lead to inaccurate answers.  They can also lead to insight. Both can go a long way with preventing a rift or helping create a chemisty  between a brand and its audience.

Six Most Common Biases

Blind Spot

A bias survey of 661 people reported that only one person thought he/she was more biased than the average person. The rest said they were less biased than the average person.  Researchers can tend to believe they know how to ask unbiased questions.  Blind spot?  Bingo.

Confirmation Bias

Studies have repeatedly shown that people often test a theory in a one-sided way by searching for evidence consistent with their current belief.  Asking  questions in a way that will receive an answer that supports a theory  leads to inaccurate data. Confirmation bias is an internal “yes man”, echoing back our beliefs.

Observer Expectancy Effect It

’s the result of advertently asking questions in a way that subtly communicates societal expectations  People are likely to respond according to what’s in line with social standards they think they ought to meet.

“Are your children’s clothes still dirty after you wash them?”  If the clothes of a mother’s child are still dirty after washing them, she may answer “no”.   Mothers tend to worry that if others see her child wearingndirty clothes they will think she is a bad mother. Answering “yes” to that question risks the perception of “bad mother” versus the result of an ineffective laundry detergent or a faulty washing machine.  A better way to ask the question might be, “How well does your laundry detergent/washing machine clean your child’s clothes?”  or “What do others think if they see a child with clean clothes?”

Framing Effect

Insight often come as a result of the framing effect. The following questions are framed within the context of effective vs ineffective results.

“When shopping for a disinfectant, would you choose a product that kills 95% of all germs ?  Would choose a product where only 5% of germs will survive?”

 

Because, even though the results are the same, people will choose the product that kills 95% of all germs over the one that kills only 5%.  The result is insight into how to frame consumer messaging.  “Our product is more effective than other disinfectants.  With other disinfectants 5% of germs survive. Our product kills  95% of germs.”

 Cultural Bias

Let’s say you identify with the mainstream health culture.  You will be more likely to think biohacker culture beliefs are “weird”.  A cultue bias  will affect an accurate perception of the  biohacker culture.  It could interfere with providing  accurate and valid insight into getting the attention of a biohacker audience  searching online for  biohacker products .

 The biohacker culture differentiates itself from the mainstream umbrella of health culture. Micro cultures like biohackers are what comprise niche markets and their members identify themselves through what defines their shared interests.

 Curse of Knowledge


Ever spent three frustrating hours with assembly instructions only to wind up on the floor in a puddle of tears?  No,  you are not stupid.  Whoever wrote those directions couldn’t put themselves in the shoes of someone who has never assembled a jungle gym.  because  whoever wrote those diretions.  The curse of knowledge can’t see that others may not have the same level of knowledge. The more familiar we are with something It’s  hard to unlearn what we know. And that makes it difficult to see with fresh eyes.

 

How to Keep Bias in Check

Bias are tricky little buggers The problem with biases is we can’t know when we have one or which one we have. So ask a friend or colleague to tell you if they see any behaviors that suggest you have  bias.   When we are aware of a bias, we can do something about it.   Maintaining a clear view will help keep alchemy in sight.

 

 

 

 

 

So what does this have to do with a alchemy beetween brands and people

 

 

 

The Importance of Accessibility

No matter how great a brand is, it doesn’t do any good if a quarter of the population can’t use its website. According to the CDC, 25% of adults in the United States have some form of disability.  A good percentage of disabilities are those with hearing and sight impairments. When it comes to using a website, products or service descriptions, online videos, purchasing, and navigation, should optimize your content for accessibility.  And because niche markets have specialized interests,  the markets sizes will be smaller that larger segments of the population. That means for a niche business, every sale counts.  So, optimize your website to include those with hearing or sight impairments, or you will lose out on online purchase opportunities from those potential customers.

Web Content Accessibility Guidelines (WCAG) is the standard for full and compliant website accessibility. There’s a rather long list of requirements. While full WCAG compliance takes some time, there are easy adjustments you can make now. It’s also helpful to use an accessibility checker.  There are free ones, and websites like accessiBe provide accessibility checking, and Microsoft 365 accessibility checker.  So what can you do to make your niche website more accessible?  Read on.

Ways to Make Your Website More Accessable

Here are some things to check to make sure your website is accessible.

Color
Visually impaired people need high contrast between text color and background color in order to read your text.  High contrast is especially   important for retinitis pigmentosa, glaucoma, and diabetic retinopathy and cataract.  

Alt Text
Seeing images is difficult and sometimes visually people with visual impairments can’t see them at all.  They depend on alt text to tell them what the image is about.  Alt text is written copy that’s read aloud by a screen reader.  It’s also indexed by search engines and appears when an image fails to load. Alt text does not appear on a screen. Instead it is contained in the HTML code. Most design templates do the coding for you all you have to do is write the words.

Descriptive URLS
For visually impaired people, descriptive URLs give context of a URL, and make it easier to skip to the right content.  For example, a meaningful description that gives some context for a URL is the “About” page.  Instead of www.abccompany.com/about, it’s better to use a URL such as www.abccompany.com/about-our-company.

Structured Headings
Visually impaired people use screen readers. When they open a page, they use a screen reader to understand the nature of content.  That’s why it’s important to Structure your headings so that your main heading (H1) identifies the topic with subheadings to group topical information into a logical order. Think of structured headings like an outline for writing a paper. 

Adjustable Font Size
Those with low vision often need to resize text to read it.  Thankfully the ability to enlarge text is done in a browser’s setting. However, every now a website may truncate or overlap the text when a user enlarges text.  Website that are built with predesigned theme templates are usually coded to prevent that problem.  Make sure you go on your website and view it at various font sizes to make sure the text is resizing properly.  WordPress Mobile-Friendly Themes are quite good ad building websites that not only can adjust text/, bur also responsive text.

Captions
There are two kinds of captions.  There are called open and closed captions. Open captioning appears at the bottom or top of a video with words that are the same as the audio. Open caption is always on and can’t be turned off.  Closed captioning can be turned on or off by the viewer. Video captioning is highly important for people with hearing impairments.  Your website videos will be of little use if they can’t hear audio.  On a side note, over 50% of viewers with unimpaired hearing watch videos with the sound off and use captions instead.  Rev is a good for creating open and closed captioning.

Keyboard Navigation
Visual and physical disabilities make using a mouse difficult if not impossible., and they need a to a keyboard to use the internet. In addition to those with disabilities, there are many people conditions like arthritis, hand tremors, and carpel tunnel syndrome.  To provide keyword navigation requires html coding.  Unless you know how to code, you’ll have to find a website designer to do it for you.

Make Optimizing for Accessibility a Priority
Just because someone with a disability wouldn’t use your product or service, doesn’t mean you shouldn’t make it accessible.  People with hearing or sight impairments buy gifts for someone who doesn’t have an impairment. Gifts for birthdays anniversaries, Mother’s and Father’s Day batmitzfas, graduations, and wedding presents are all commonly purchased by people whose hearing or sight are impaired.

Optimizing your niche website for accessibility makes good niche business sense.  Your sales will be higher if people in your niche market can use your website. It’s not hard to do and you will reap the purchase rewards for doing it.

The Emergence of Brand Gods

The first official brand in the United States emerged in 1818, and since then nearly 90,000 of them have come and gone.  Today there are 50,000 active brands out of which roughly 5% to 8% will become legandary.   Similarly while there are many gods, only a handful enter the halls of iconhood.  It is because of the stories that resonated with people were shared far and wide, handed down from generation to generation.   

If Apollos, Neptunes, Hades, and Dionysuses were brands,  they would be Brand Gods.

These gods have riviting  co-created stories that represent the immortal truths of human nature. Iconic brands are no different. They too have their own  legendary stories  

Today, brand identity and positioning are created through conventual methods of advertising and marketing.  However, most of the  brands that have reached iconhood had their identities created more by the people using them, than the companies that created them.  Surprisingly enough, they were  defined in the absence of brand strategy or marketing.  Instead they were a co-created story between brand and culture.

Levi Strauss’s story and consequentional rise to icon stardom was a combination of luck, timing, and a sharp eye for opportunity.   Levi’s creaated by —-in 18—. were pants for miners and factory workers who needed a more durable work pant.  Known as waist overalls, they were made of the same hemp canvas typically used for making ship sails.  However, while they were sturdy, these work pants lacked flexibility. Jacob Davis, a tailor who had partnered with Levi Strauss, solved the problem by adding rivets at the at the hips and switching from canvas to denim which was a more flexible fabric.  Back then, pants used for ranch work were made of burlap or wool. Since the bulk of a ranch hand’s day consisted of riding horses and working cattle, the combination of flexibility and durability was a godsend.  Levi’s caught on like wildfire with ranch hands.  These new type of pant made of denim were worn by cowboys everywhere and soon became emblematic for the wild west.

It was sheer serendipity that Levi Strauss created a leather patch with two horses for the original work pants. In the 1940’s, western cinema was quickly becoming all the rage across America.  Because of the grand scale of movie screens, these celluloid cowboys became bigger than life and Americans became enamored with them.  How fortuitous that Levi’s leather patch of cowboys symbolized  American values of rugged independence, a free and untamed spirit, and its hard work ethic. The association was not lost on Levi Strauss.  He immediately began creating ads and promoting the idea that those who wore Levi’s would take on the same qualities as the American cowboy.

No one in the 1960s could have possiblypredicted the immensity of the oncoming cultural revolution.  Led by a new breed of cowboy, the Counterculture was untamable, individualistic, and rebelled against the establishment and fiercely defended freedom of progressive thought.  And they all wore blue jeans. Once again, Levi’s was at the right cultural place at the right time. It was in the perfect position to take advantage of a huge cultural movement in the making.  For the youths of 1960’s America, Levi’s jeans were a visual and easily identifiable way to separate oneself from a fuddy duddy generation of squares and their unprogressive thinking. Perceived as cool, it meant wearing jeans was cool too.  Levi’s flexibility and openness to transformation allowed them to transition from the cowboy image to the closely related personae of “Easy Rider.  Just as importantly, Levi Strauss also put the production of their blue jeans on steroids to meet the burgeoning demand.

Unlike other companies updated their brands to be in step with the times, Levi’s leather patch has remained unchanged.  For nearly five generations Levi Strauss has kept a firm grasp on its core identity and their website continues to echo the brand’s storied past.  Today Levi’s positions itself as “a brand that epitomizes classic American style and effortless cool”.

Harley Davidson

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Levi Strauss

 

Levi Strauss’s rise to icon stardom was a combination of luck, timing, and a sharp eye for opportunity.  Originally, Levi’s were pants for miners and factory workers who needed a more durable work pant.  Known as waist overalls, they were made of the same hemp canvas typically used for making ship sails.  However, while they were sturdy, these work pants lacked flexibility. Jacob Davis, a tailor who had partnered with Levi Strauss, solved the problem by adding rivets at the at the hips and switching from canvas to denim which was a more flexible fabric.  Back then, pants used for ranch work were made of burlap or wool. Since the bulk of a ranch hand’s day consisted of riding horses and working cattle, the combination of flexibility and durability was a godsend.  Levi’s caught on like wildfire with ranch hands.  These new type of pant made of denim were worn by cowboys everywhere and soon became emblematic for the wild west.

It was sheer serendipity that Levi Strauss created a leather patch with two horses for the original work pants. In the 1940’s, western cinema was quickly becoming all the rage across America.  Because of the grand scale of movie screens, these celluloid cowboys became bigger than life and Americans became enamored with them.  How fortuitous that Levi’s leather patch of cowboys symbolized  American values of rugged independence, a free and untamed spirit, and its hard work ethic. The association was not lost on Levi Strauss.  He immediately began creating ads and promoting the idea that those who wore Levi’s would take on the same qualities as the American cowboy.

No one in the 1960s could have possiblypredicted the immensity of the oncoming cultural revolution.  Led by a new breed of cowboy, the Counterculture was untamable, individualistic, and rebelled against the establishment and fiercely defended freedom of progressive thought.  And they all wore blue jeans. Once again, Levi’s was at the right cultural place at the right time. It was in the perfect position to take advantage of a huge cultural movement in the making.  For the youths of 1960’s America, Levi’s jeans were a visual and easily identifiable way to separate oneself from a fuddy duddy generation of squares and their unprogressive thinking. Perceived as cool, it meant wearing jeans was cool too.  Levi’s flexibility and openness to transformation allowed them to transition from the cowboy image to the closely related personae of “Easy Rider.  Just as importantly, Levi Strauss also put the production of their blue jeans on steroids to meet the burgeoning demand.

Unlike other companies updated their brands to be in step with the times, Levi’s leather patch has remained unchanged.  For nearly five generations Levi Strauss has kept a firm grasp on its core identity and their website continues to echo the brand’s storied past.  Today Levi’s positions itself as “a brand that epitomizes classic American style and effortless cool”.

Harley Davidson

Few brands have become as legendary as Harley Davidson. It all began when Walter Davidson started tinkering with motorcycles in a small wooden shed.  A motorcycle enthusiastic with a passion for racing motorcycles, Walter came up with a two-cylinder motorcycle and named it “Harley Davidson” after his two other brothers and William Harley.

Harley Davidson rise to the top is a combination of well-time steppingstones and unfathomable good luck. It began on a small race track where they sponsored “The Wrecking Crew”.  It was a motorcycle racing team who had a reputation for being dare devils.  The next unpredictable step was with Harley being chosen by the military to use in WWll.  Harley Davidson took on the aura of Ares, the god of war, because they were the motorcycle that helped win WWll.  That feat along with being made in America led to a brand associated with American pride.

Harley’s role in WWII attracted the attention of police departments and soon Harley Davidson was the motorcycle of police departments across the country.  Motorcycle cops typically wore boots, breaches, and saddlebags which gave them a Wild West look. Being that western movies had become highly popular, the general public, particularly young boys, were drawn to the combination of a tough guy motorcycle with the persona of masculine independence as seen in western cinema.  Harley Davidson capitalized on emerging opportunity by selling Harley Davidson clothing and accessories.

The next spin on the Wheel of Fortune was the 1960’s cultural wave of non-conformance.  Harley Davidson, already associated with the wild west outlaw, was in the perfect place to catch the wave of rebellion and ride it all the way to shore. Ironically enough, the motorcycle that only a few years earlier, suddenly became been associated with motorcycle cops.  And Harley sales continued to rise.

However, Harley’s biggest stroke of luck was “Easy Rider”.  The movie became an incredible nation-wide sensation and brought Harley Davidson along for the ride.  Most brands would have been mortified at the thought of being associated with two weed smoking renegade hippies with questionable values, but for Harley Davidson it was solid gold. Once again, Harley downshifted and punched through the stratosphere of cool. And once again, sales of Harley Davidsons rocketed to new heights.

Harley’s meteoric rise was also fueled by Sturgis Rallies.  Motorcyclists were captivated by Sturgis where over half of the attendees rode a Harley.  These were hard-core motorcyclists who traveled in packs and Harley Davidson became associated with camaraderie. It was a value that easily fused with Harley’s existing traits and symbols. These qualities eventually solidified into a badge signaling that anyone on a Harley was welcome to join them even if that rider was a complete stranger.  In other words, riding a Harley meant “you’re one of us”.

This year marks its 120th anniversary since the first Harley Davidson hit the road. Although Harley Davidson faces plenty of competition, no motorcycle can compete with what Harley Davidson has come to symbolize in the American culture.  Fiercely independent, unyieldingly individualistic, and an intense comradery of shared values are still seen as the foundation on which America was built. When it comes to that, no motorcycle can even come close to taking Harley Davidson’s iconic crown.

The Surprising Success of Iconic Brands

Despite their humble beginnings and starting out in the absence of marketing, advertising, brand insight or strategy, these brands managed to reach icon hood.  Of course, advertising and market eventually took the wheel and guided these brands to success, but the identities of some of the most iconic brands were organically created by the people that used them.

The Immorality of a Brand God

Iconic brands behave in much the same way as myths.  The meanings that symbolized a Greek god were created and expressed by the people who then turned them symbols that reflected their values and beliefs  Think of Dionysus as a brand god.  He was associated with revery, fertility and abundance which was gained cultural prevalence through high-octane festivals, celebrations and banquets. He also often showed up as what could be considered a product placement in many of the Greek plays . His “logo” consisted of grape clusters, a pinecone staff, wine cup, and panther.  Innumerable artifacts throughout the antiquities such pottery, jewelry, sculptures, and architectural elements contain the symbols that represent Dionysius.

The Alchemy of Dionysus

Dionysus rose to become an iconic Greek god because, while he reflected culture and human condition of the time, people could make adjustments to what he represented along with cultural shifts and change.  The violence of invasions and wars were commonplace.  Death was around every corner in the form of plagues, diseases, illness, and injuries.  Dionysus represented death and rebirth.  He stood for the exuberance of life in the face of tragedy.  This was a god who flipped the bird at death.  Although his attributes were modified during times of cultural change, his core identity remained intact.  Three thousand years later the symbols by which he was recognized remain.

What Iconic Brand Alchemies Have In Common

What iconic brands and myths have in common is an organic evolution of identity with co-created meanings. When a culture has a hand in creating identity, it contains part of themselves.  And something that contains part of oneself is not easily abandoned.

Brands stand a better chance of becoming an icon when a company stays aware of cultural change and the ways in which a brand meaning is modified by a culture undergoing change. It’s opportunity for meaningful transformation driven by a significant cultural   shift without losing what’s at the brand’s core.   While the chances of becoming an iconic brand are slim, taking a page out of the myth-making playbook can better the chances of a brand to enter the halls of iconic fame.

The Immorality of a Brand God

Myths behave in much the same way, and the rise to icon by brands like Vicks VapoRub, Levi Strauss, and Harley Davidson parallels that of the Greek gods and legends.  Think of the Greek god Dionysus as a brand god.  His logo consists of grape clusters, pinecone staff, wine cup, and panther.  Innumerable artifacts throughout the antiquities such pottery, jewelry, sculptures, and architectural elements contain the symbols that represent Dionysius. He also often showed up as a product placement in many Greek plays.  This brand god was associated with revery, fertility and abundance which was expressed through the cultural prevalence of high-octane festivals, celebrations and banquets. An extension of the attribute of abundance was the power to inspire and create extasy as evidenced by the copious number of tragedies and comedies that were central to Greek festivals.

Dionysus and His Alchemy

The creation of Dionysus tapped into and reflected culture and human condition in those times.   Violence of invasions and wars were commonplace.  Death was around every corner in the form of plagues, diseases, and injuries and more.  Dionysus came to represent death and rebirth.  Through him people shared and expressed an exuberance of life in the face of tragedy.  Dionysus flipped the bird at death  As culture shifted and transitioned, people were able to modify the meaning of Dionysus and his symbols to reflect it.  Still, his central identity remained intact and the symbols by which he is identified remained unchanged.

Iconic Brands Are Co-Created

What iconic brands and myths have in common is an organic evolution of identity.   Whether god or brand, their enduring meanings are co-created. When a culture has a hand in creating a brand identity, it contains part of themselves. And something that contains part of oneself is not easily abandoned. 

A brand will stand a better chance of becoming an icon when a company stays aware of how a brand’s identity is modified in times of cultural change.  Seize the opportunity to allow your brand to align itself without losing core identity by taking a page out of the myth making playbook.  With a little luck, your brand just may be the next brand god to enter the halls of iconic fame.